I am in the process of purchasing this for our business, as I've owned a Bissell Crosswave for almost 2 years. And honestly, I have to put to rest some of these issues people are complaining about. I LOVE my Crosswave. I have a house that is nothing but tile, 2800 sq ft, and let me tell you, I couldn't live without it. I have noticed a couple of things that would produce some of the issues people complain about, but its not the fault of the crosswave. The streaky floor thing, people, if you're getting streaky floors...you're floor is super dirty. Yes. It is. Stop blaming the mop. If you swiffer...then yuck. All you're doing with a swiffer is pushing dirt around and letting it harden on your floor. So nasty. You need to clean your floors, rinse the brush, and clean your floor again if you are one of the people getting streaks when you clean. Yes. I have only had this on a few occasions where a I had to clean a mess up. Usually powdery messes will cause this. And I did have streaky floors. But I went over it a couple of times and it finally all came up. If you have severely dirty floors, a dusty house, a lot of dirt, etc...yes...it's going to take a quite a few cleanings to pull up the mess that has solidified itself to your floor. Duh. I have 3 dogs and 2 cats, 4 children and plants galore. Guess what? No streaky floors. I also clean my brushes regularly and after every session, I clean and rinse out the entire base which only takes a couple of minutes. The cleaning solution that you buy for it has worked really well, and also does a good job on a few of the rugs I have. When I first bought this, the water that I would dump from the bin was black...pure black. Now it's a nice light gray. And it has stayed that way. Honestly, I don't have any issues with this mop. If I had to be picky, I wish the dirty water tank held more...but then my whole house is tile so I understand that not everyone has the same situation. Bottom line is, there is not a single product out there that doesn't have bad reviews. I've read most of these and really believe it is lack of knowledge. Whether its the condition of the home contributing to the results or even not knowing that each item does need to be securely placed in the mop, and cleaned after every session. I've bought one of these for my mom and sister, and both have fallen in love with the Crosswave. I also make sure to replace the filter every few months and have bought extra roller brushes so that when I've used one, I can throw it in the washing machine (cold, no bleach, no fabric softner, and air dry). So, I just really believe that if you take care of it, it will continue to produce great results. If you like mopping and only have a small area to clean, then this may not be for you. I can see where this would be a bit pricey for those in that category. But if you have pets, kids and do enough mopping that you dislike doing it, then I seriously encourage you to try this one out. Life changing!
